Buy Local for Best Solar Service

90% of service calls for a solar energy system happen in the first few months after installation. This is natural, as owners are still growing accustomed to the behaviour and 'personality' of their equipment.

Some sources of concern are:

  • Lack of familiarity. What does that blinking light mean? Why is it doing <....>? How do I know it's working?
  • Inverter monitoring and communications: very common source of problems, but usually owing to changes or weaknesses in the owner's home network.
  • Questions about system performance: Am I getting as much energy generated as I should be getting?
  • Problems with paperwork from the OPA or local distribution company

For these and any other concerns we want to be sure that our installation meets your expectations for quality, performance, and function and if we can't solve the problem over the phone, then we'll come to your site. In order to provide high quality and responsive on-site service we keep our working radius to generally a 1 hour radius of our Peterborough home base. This includes Peterborough, Norwood, Havelock, Madoc, Lakefield, Northumberland, Cobourg, Port Hope, Clarington, Port Perry, Lindsay, Oshawa, Kawartha Lakes, Buckhorn, Apsley, Fenelon Falls, Tweed, and many points in those areas. We do work further afield for special projects.

So ask the contractors you're having quote your job where their home base is. If it's more than 90 minutes away, you can be sure that they will be hesitant to send someone out to investigate a problem because it's just too costly to have that person spend so much time in a truck.

Buy local for best service.

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It has been a great pleasure working with you, the project has gone very smoothly. We are very pleased and we look forward to continuing our relationship with you over the next 20 years as we generate power.
I was a great relief to find Generation Solar, after having numerous unpleasant dealings with my initial installer. Their responsiveness and professionalism were top notch. They represented me in dealings with my equipment manufacturer over a warranty issue and produced results that I don't feel I could have on my own. Most importantly, they did what they said they would and kept me informed every step of the way. I would not hesitate recommending Generation Solar and look forward to a continued relationship with them.
I just wanted to let you know how pleased we are with the system you and your team installed. Things have been running great. Checking the inverter for the daily output has been part of my routine, and I enjoy counting the kW. Thanks so much for all the work, professionalism and guidance on this project. You and your team are great.
Wanted you to know that Jackson and Geordie were Amazing and very helpful, hard working in the heat. They did an Awesome job and were very tidy, a hot weather bonus is probably in order though they did say they love working for you.

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